Privacy & Security

Mustbet's Privacy Policy

Your personal data means a great deal to us. Here, we explain clearly and transparently how Mustbet collects, stores, and uses your information — no hidden details, just straightforward facts.

Last Updated: January 1, 2026 Version 2.4

This Privacy Policy ("Policy") covers the Mustbet platform (mustbet.app) and applies to all of its services. This policy outlines what information Mustbet collects about you, why it is collected, and how it is kept secure.

By creating an account or using our services on Mustbet, you agree to this Privacy Policy. If you have any questions, feel free to reach out to us at any time.

01

What Information We Collect

Mustbet collects certain necessary information to provide you with our services. This data falls into two categories — what you provide directly, and what is collected automatically. We only collect what is genuinely needed to operate the platform.

Personal Information
Full name, date of birth, nationality, email address, and mobile number
Address Details
Current address, city, district, and country
Financial Information
Payment methods, transaction history, and deposit/withdrawal records
Technical Data
IP address, browser type, device information & login time
Gaming Data
Betting history, win/loss records, and preferred game types
KYC Documents
Copy of national ID, passport, or driving license
Please Note

KYC verification is carried out in accordance with international legal requirements. This information is used solely to confirm your identity and prevent money laundering.

02

How We Use Your Information

Mustbet uses your information only for specific, legitimate purposes. We never use your data unnecessarily or sell it to third parties. Respecting your privacy is a core responsibility we take seriously.

  • For account creation, verification, and management
  • For processing deposits and withdrawals
  • To keep you informed about bonuses, promotions, and offers
  • To provide customer support and resolve issues
  • To prevent fraud and money laundering
  • To comply with legal obligations
  • To improve platform security
  • To deliver a personalized gaming experience
Our Commitment

Mustbet never sells your information to advertisers or data brokers. Your data is used exclusively for service improvement and legal compliance.

03

Data Storage & Retention

Your data is stored on secure servers and retained only for as long as necessary. Mustbet adheres to international data protection standards. Even after account closure, certain information may be retained for a specified period to meet legal obligations.

  • Active account data: retained for as long as the account remains active
  • Financial transaction records: minimum 5 years (as required by law)
  • KYC Documents: up to 5 years after account closure
  • Gaming logs & betting history: up to 3 years
  • Customer support conversations: up to 2 years
  • Cookies & session data: 30 days to 2 years

Once the above retention periods expire, your data is securely deleted or permanently anonymized.

04

Data Sharing & Third Parties

Sharing your data with third parties is against our core principles — Mustbet does not do this. That said, in certain cases we may share limited information with trusted partners to deliver our services. Every such partner operates under a strict confidentiality agreement.

  • Payment Processors: bKash, Nagad, Rocket, and similar services to process transactions
  • KYC Verification Services: Authorized institutions for identity verification
  • Cybersecurity Firms: To detect and prevent fraud
  • Law Enforcement: By court order or legal obligation
  • Regulatory Authorities: For licensing & compliance purposes
Guarantee

Mustbet never sells your data to marketing agencies, data brokers, or advertising networks. Every third-party partner is required to comply with our privacy standards.

05

Cookies Policy

The Mustbet website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser. They do not identify you personally — they simply remember your preferences and session information.

  • Essential Cookies: For login sessions and security — cannot be disabled
  • Functional Cookies: To remember your language, theme, and preferences
  • Performance Cookies: To monitor site performance and track errors
  • Analytics Cookies: To analyze user behavior and improve our services

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site.

06

Your Rights & Controls

Mustbet respects your right to data protection. Under international data protection laws, you have the following rights, and we are committed to upholding every one of them.

Right to Access

You have the right to know and view what information we hold about you. Upon request, a report will be sent within 30 days.

Right to Rectification

You can request corrections to any inaccurate information in your account. Our support team will get it updated promptly.

Right to Erasure

Once the required period has passed after account closure, you can request permanent deletion of your data.

Right to Restrict Processing

You can request that we restrict the use of your data for specific purposes — such as opting out of marketing emails.

Right to Data Portability

You can request a copy of your data in a machine-readable format (CSV/JSON).

Exercise Your Rights

To exercise any of the rights above, email us at: support@mustbet.app — We will respond within 7 business days.

07

Security Measures

Mustbet follows the highest industry standards to protect your data. Our security infrastructure is built in multiple layers, so even if one layer is compromised, your information remains safe. Our systems are audited annually by independent security experts.

  • 256-bit SSL/TLS Encryption — across all data transmissions
  • AES-256 Encryption — applied to all sensitive data at rest
  • Two-Factor Authentication (2FA) — for account login
  • PCI DSS Level 1 Certified — for the protection of payment information
  • Real-Time Firewall & Intrusion Detection System
  • Regular Security Penetration Testing
  • 24/7 Cybersecurity Monitoring Team
Stay Vigilant

Mustbet will never ask for your password, OTP, or payment details over the phone or by email. If anyone requests such information, it is a scam — report it to us immediately.

08

Children's Privacy

Mustbet strictly does not provide services to anyone under the age of 18. Our platform is for adults only, and we never knowingly collect personal data from minors.

If we suspect that an account is being used by someone under the age of 18, we will immediately suspend that account and delete all collected data. If a parent or guardian believes their child has created an account, please contact us right away at support@mustbet.app.

  • Age verification is mandatory at the time of registration
  • Additional age verification is carried out on suspicious accounts
  • Any data found to belong to a minor is deleted immediately
09

Privacy Policy Updates

Mustbet reserves the right to update this Privacy Policy as needed. Any changes will be published as a new version on this page, and the "Last Updated" date at the top of the page will be revised accordingly.

Registered users will be notified by email in advance of any significant changes. Continued use of the platform after such changes constitutes acceptance of the updated policy.

Stay Updated

Keep your account email address up to date and enable notifications so you always stay informed about changes to the Privacy Policy.

10

Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team. We respond in English and typically reply within 2–3 business days.

Email
support@mustbet.app
Response Time
2–3 business days (average 24 hours)
Language Support
In Bengali and English

Why Your Data is Safe with Mustbet

Protection at every level — safeguarding your privacy is our top priority

End-to-End Encryption

Every data transmission is protected with 256-bit SSL encryption. No third party can read your data in transit between your browser and our servers.

Strict KYC Verification

Every account is verified to prevent fraudsters and minors from accessing the platform — which also keeps your account safer.

Two-Factor Authentication

Enable 2FA on login — even if your password is compromised, no one can access your account. It's a simple yet highly effective way to protect your privacy.

Your data is never sold — not ever

Mustbet never sells your information to advertisers or data brokers. Your data is used solely to serve you.

International Certification

Our system is PCI DSS Level 1 certified and complies with international data protection standards. Regular third-party audits are conducted.

Dedicated Privacy Support

For any privacy-related queries, our dedicated team is ready to assist you in English — reach us anytime via 24/7 live chat or email.

Secure & Trusted Platform

Your privacy is guaranteed — get started safely today

Every piece of your information is protected at Mustbet. Join today and enjoy the best betting experience in Bangladesh.

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